FAQs for Zoom calls

How do I schedule and conduct a meeting?

It’s simple! Just schedule a calendar event in your Google or Outlook calendar. If you have Zoom connected, just schedule a Zoom meeting.

How can I make sure last-minute meetings (or updates) still get recorded?

MeeetRecord picks up ad hoc scheduled calls for native zoom recording the same way it does for notetaker recording. You can create and/or update a meeting at the last minute in one of the following ways, before or when the meeting starts:

Create or update the meeting in your calendar

Schedule the meeting manually on the MeetRecord homepage

When you join the meeting, check that it is being recorded. If not, start recording yourself by selecting Record to the cloud. MeetRecord will retrieve the recording and analyze it when the meeting ends.

If I schedule back-to-back meetings, how do I make sure MeetRecord knows when one meeting ends and the next one starts?

If scheduling back-to-backs, for example, when using your personal Zoom meeting room (Personal Meeting ID), stop recording and restart it when transitioning between meetings. This enables MeetRecord to associate the separate recordings to the relevant meeting.

I joined a meeting and found out that I cannot control the recording. What do I do?

Check the participant list to see whether someone else is the host, and request from them co-host rights. If it looks like no one is a host, you may be signed out of Zoom. Claim yourself as the host with your host key, or sign in to Zoom and try again. 

I stopped the recording in Zoom. Where's my recording?

If your org is using native Zoom recording and you stopped the recording, the meeting has not been recorded by Zoom, and therefore will not be pulled into MeetRecord.

Be careful that you don't stop the recording via Zoom, unless you're absolutely positive that you don't want the call to be recorded. Meetings that aren't recorded can't be pulled into MeetRecord later.

Will all my Zoom calls get recorded?

When Zoom recording is enabled, MeetRecord fetches Zoom recording for meetings and retrieves the relevant recordings based on your org's recording and privacy settings in MeetRecord.

What happens if we have reps scheduling meetings on behalf of others. Whose link should be used?

Let's say you have a team of SDRs that schedule meetings on behalf of AEs. If an SDR schedules the meeting for the AE and does not plan to attend, they should use the AE's personal Zoom link.